FAQs & Troubleshooting
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153 Results
- 1When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 2How to use a 9/64" (3.5 mm) wide tape
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 5While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 6Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8Where can I download the latest P-touch Editor for Mac?
- 9"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 10Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 11The top and base layers of the laminated tape are misaligned.
- 12How to identify your Operating System (OS) for Windows or Mac
- 13The driver downloaded from the website cannot be installed.
- 14I cannot find the template files. (P-touch Editor 3.x for Mac)
- 15I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 16Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 17How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
- 18Printing is not possible. (USB connection)
- 19Suddenly my print server stopped printing.
- 20The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22Installing the LPR driver and CUPS wrapper driver (Linux®)
- 23Adding a custom media size for continuous tape / roll (Linux®)
- 24Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26Can I print from any software other than P-touch Editor? (for Windows)
- 27I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 28The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 29How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 31How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 32I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 33How to delete the registry information and files related to the printer driver
- 34My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36Printing is not possible. (P-touch Editor5.3 for Mac)
- 37I have an occasional printing problem.
- 38The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 39I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 40I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 41How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44When I try to use the database function, an application error occurs.
- 45How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)