FAQs & Troubleshooting
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PT-9500PC
153 Results
1.
The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
2.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
3.
Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
4.
How to use a 9/64" (3.5 mm) wide tape
5.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
6.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
7.
I can no longer print from my computer, even though I was able to print previously.
8.
Where can I download the latest P-touch Editor for Mac?
9.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
10.
Printing is not possible. (USB connection)
11.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
12.
Printing is not possible. (P-touch Editor5.3 for Mac)
13.
Suddenly my print server stopped printing.
14.
I have an occasional printing problem.
15.
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
16.
Is it possible to connect both USB cable and Serial cable to the same machine at the same time?
17.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
18.
Adding a custom media size for continuous tape / roll (Linux®)
19.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
20.
How do I uninstall the printer driver?
21.
When I try to use the database function, an application error occurs.
22.
The driver downloaded from the website cannot be installed.
23.
Printing is not possible. (P-touch Editor 5.0 for Mac)
24.
How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
25.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
26.
The Windows Logo testing warning appears during installation. Is it OK to install the driver?
27.
Can my printer use TZ/TZe tapes?
28.
"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
29.
Can I print from any software other than P-touch Editor? (for Windows)
30.
How to delete the registry information and files related to the printer driver