FAQs & Troubleshooting
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- 1While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 6I want to print without excess tape before the label.
- 7(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 8Can my printer use TZ/TZe tapes?
- 9How do I uninstall the printer driver?
- 10I cannot find the template files. (P-touch Editor 3.x for Mac)
- 11Where can I find my Brother printer's serial number?
- 12How do I create name badges by joining "First Name" and "Last Name" fields together?
- 13How is the print head cleaning cassette used?
- 14The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 15P-touch Editor crashes when I open it on my Mac.
- 16How to open the Devices and Printers window
- 17The tape got jammed or stuck in the printer.
- 18"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 19How to identify your Operating System (OS) for Windows or Mac
- 20The driver downloaded from the website cannot be installed.
- 21Printing is not possible. (P-touch Editor 5.0 for Mac)
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23How do I print the inserted image maintaining its original size?
- 24How to use the Sequential Numbering function
- 25How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 26How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 27The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 28Error messages do not appear when using the USB connection of my printer.
- 29Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 30Can I directly operate my printer from a self-developed application software and print a label?
- 31The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 32The top and base layers of the laminated tape are misaligned.
- 33I connected multiple printers of the same model to one computer but can only print from one of them.
- 34I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 35How to delete the registry information and files related to the printer driver
- 36When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 37The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 38When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 39When I try to use the database function, an application error occurs.
- 40How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 41How do I use a template? (P-touch Editor 5.0 for Mac)
- 42Printing is not possible. (USB connection)
- 43How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 44How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 45The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 46How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 47I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.