FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/2420eas.jpg)
PT-2420PC
46 Results
1.
How is the print head cleaning cassette used?
2.
While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
3.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
4.
The tape got jammed or stuck in the printer.
5.
Printing is not possible. (P-touch Editor 5.0 for Mac)
6.
Where can I find my Brother printer's serial number?
7.
How do I uninstall the printer driver?
8.
I cannot find the template files. (P-touch Editor 3.x for Mac)
9.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
10.
Can my printer use TZ/TZe tapes?
11.
How to open the Devices and Printers window
12.
I cannot save a file downloaded from the Brother support website (For Windows)
13.
Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
14.
Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
15.
How to identify your Operating System (OS) for Windows or Mac
16.
When I try to use the database function, an application error occurs.
17.
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
18.
How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
19.
Printing is not possible. (USB connection)
20.
P-touch Editor crashes when I open it on my Mac.
21.
"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
22.
The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
23.
The top and base layers of the laminated tape are misaligned.
24.
How to delete the registry information and files related to the printer driver
25.
The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
26.
I want to print without excess tape before the label.
27.
How do I use a template? (P-touch Editor 5.0 for Mac)
28.
Can I directly operate my printer from a self-developed application software and print a label?
29.
How do I create name badges by joining "First Name" and "Last Name" fields together?
30.
The driver downloaded from the website cannot be installed.