FAQs & Troubleshooting
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82 Results
- 1I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2This printer is not detected when establishing a Bluetooth® connection.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Printing from an Android™ device
- 5What iOS mobile application can I use?
- 6Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 7How to charge the rechargeable Li-ion battery
- 8Printing is not possible. (USB connection)
- 9(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 10How do I create and transfer templates? (for Mac)
- 11I cannot connect my printer to a Windows 11 computer via USB.
- 12The side margins are incorrect.
- 13The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 14How do I clean the platen roller?
- 15Where can I download the latest P-touch Editor for Mac?
- 16Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 17I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 18The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 19How do I connect the printer and my mobile device via Bluetooth®?
- 20How to delete the registry information and files related to the printer driver
- 21How to set up the printer
- 22I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 23Where can I find my Brother printer's serial number?
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25What Android™ mobile application can I use?
- 26How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 27How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 28(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 29What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 30(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 31The print quality is poor, and the image is too light or dark.
- 32(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 33The printer does not turn on, so I cannot print.
- 34How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35When printing from an application, the application's "Collate" setting does not work correctly.
- 36How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 37What is the JPEG printing and how can I use it?
- 38How to identify the printer's firmware version
- 39How do I switch to and use the mass storage mode?
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41What do the indicator lights mean?
- 42The paper is jammed in the printer.
- 43How to insert paper
- 44(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 45How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 46How to identify your Operating System (OS) for Windows or Mac
- 47What is the Label List? (P-touch Editor 5.x for Windows)
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 50What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)