FAQs & Troubleshooting
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152 Results
- 1Paper is Jammed in the 2-sided Tray
- 2Ghosting images
- 3Document Jam
- 4Paper is Jammed Inside the Machine
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Document is Jammed in the Top of the ADF Unit
- 7What driver package format is supported by my Linux distribution?
- 8Paper is Jammed in the Back of the Machine
- 9Set Telephone Line Compatibility for Interference and VoIP Systems
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Access Web Based Management
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Correct the Color Printing
- 14Replace the Drum Unit
- 15Replace the Toner Cartridge
- 16Print the Network Configuration Report
- 17Vertical colored streaks or bands appear on the page
- 18Toner smears easily
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 21Check the remaining ink or toner level (Linux)
- 22How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Remove Small Scraps of Paper Jammed in the ADF
- 26Document is Jammed under the Document Cover
- 27Install the Brother Mobile Connect application (for mobile device)
- 28Cannot Scan ##
- 29Change the printer driver settings (Windows)
- 30Toner Error
- 31I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 32Drum !
- 33Command List of brscan. (Linux)
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35The printer status is Offline or Paused.
- 36Color offset
- 37Uneven color density across the page
- 38Toner scatter or toner stain
- 39The scanning speed is slow when scanning from my machine. (Windows)
- 40What is the default password for my Brother machine?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43Can I send a print job to multiple machine email addresses using Email Print?
- 44Export an address book and import it to another machine
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 47Important points for specifying the scan area (Linux)
- 48I cannot print using my Brother machine on a wired network (Windows/macOS)
- 49Wrong Toner Cartridge
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?