FAQs & Troubleshooting
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386 Results
- 1When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Paper Jam
- 4Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 5Load A3 or ledger paper and program my Brother machine to print on it.
- 6Improve poor print quality.
- 7What is Brother iPrint&Scan?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9How do I load paper?
- 10Connect your Brother machine to your mobile device via a wireless router or access point.
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Ink Low
- 15What is the recommended paper?
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20When I print, the pages are smudged with ink.
- 21Can I print from or scan to Android™ Smartphone?
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26Change the number of times my Brother machine rings before it answers.
- 27Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 28"Offline" appears on the Status Monitor.
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Protect your Brother machine against unauthorised access over the network
- 31How to identify your Operating System (OS).
- 32Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 33Unable to Print XX
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 37The printer status is Offline or Paused.
- 38Replace Ink
- 39Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 41I cannot make borderless prints.
- 42Change the printer driver settings (Windows/macOS)
- 43Can I transfer faxes to the PC when my machine has a mechanical problem?
- 44I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 45Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 50Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.