FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Paper Jam
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Replace Ink
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8(Video) Install Ink Cartridges
- 9Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Check the Print Quality
- 12One or more of my colors are not printing (blank).
- 13Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 14After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 15Printing/ Scanning with a mobile device
- 16How to identify your Operating System (OS).
- 17Print as a Poster (Windows®)
- 18(Video) Connect telephone line and power cords
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Brother iPrint&Scan cannot find my Brother machine (macOS)
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22Easy Scan to E-mail
- 23Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 24Protect your Brother machine against unauthorised access over the network
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26I cannot make borderless prints.
- 27No Ink Cartridge
- 28My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 29Clean the Print Head from Your Brother Machine
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32Correct the Paper Feed to Clear Vertical Lines
- 33Load Documents on the Scanner Glass
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Install the starter ink cartridges
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Install Starter Ink
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Unable to Scan / Scan Unable
- 43Change the printer driver settings (Windows/macOS)
- 44Ink Low
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Adjust the Machine Volume
- 47Can third party ink be used to refill the ink cartridges?
- 48Document Jam
- 49Where is the USB/Ethernet port on the machine?
- 50Reset Your Brother Machine