FAQs & Troubleshooting
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388 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 52-sided (duplex) scan
- 6Paper Jam (With Video Instructions)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11What is Brother iPrint&Scan?
- 12Load paper in the paper tray.
- 13After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Improve poor print quality.
- 18Replace Ink
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 24I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 25Low Temperature
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Install Starter Ink
- 32Use voice mail on the same line as my Brother machine.
- 33Configure and use the Scan to Network feature (For Windows)
- 34Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo.
- 35What is AirPrint?
- 36Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 37Change the printer driver settings (Windows/macOS)
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Change the number of times my Brother machine rings before it answers.
- 44The printer status is Offline or Paused.
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47Set up a Group for Broadcasting faxes.
- 48Document Jam
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50What is the recommended paper?