FAQs & Troubleshooting
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306 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2REPLACE DRUM
- 3Replace Toner
- 4Toner Low or Prepare New Toner Cartridge
- 5The printer status is Offline or Paused.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7No Paper
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9JAM INSIDE
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12How to identify your Operating System (OS).
- 13JAM TRAY 1
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15What driver package format is supported by my Linux distribution?
- 16Curled (video instructions available)
- 17Jam Rear
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Scan Unable
- 22Curled
- 23Curled or wavy
- 24Wrinkles or creases
- 25Clean the corona wire
- 26What is the "Station ID" and how do I set it?
- 27Turn the Toner Save mode on or off
- 28"Offline" appears on the Status Monitor.
- 29CARTRIDGE ERROR
- 30My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 31Out of Memory
- 32Drum End Soon
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Poor fixing
- 37Document Jam
- 38I am having a problem receiving faxes.
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47Setup and use Brother PC-FAX receiving
- 48NO TONER
- 49I cannot scan via USB. (Mac OS X)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.