FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2One or more of my colors are not printing (blank). What can I do?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Pre-Required Procedures (Linux)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Can I print from or scan to Android™ Smartphone?
- 11How to identify your Operating System (OS).
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14What is Brother iPrint&Scan?
- 15How do I know which side up my photo paper should be in the tray?
- 16How do I load paper in paper tray#2?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25The printer status is Offline or Paused.
- 26Can I use voice mail on the same line as my Brother machine?
- 27When I print, the pages are smudged with ink. What should I do?
- 28Replace Ink
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Cannot print after a Windows 10 update (June 2020)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Preview the faxes I receive before I print them.
- 37Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40How do I factory reset the network settings?
- 41Set up your Brother machine on a wireless network.
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?