FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6How do I clear Machine Error 46?
- 7Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9Can I still receive faxes or calls when the machine is switched off?
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15How do I load 10 x 15 Glossy paper into my machine?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Can I print using only the black ink cartridge when the Color cartridges have run out?
- 18Can I use voice mail on the same line as my Brother machine?
- 19I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 21What is Distinctive Ring and how do I program it?
- 22I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24The edge of glossy paper is smudged.
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 27What is the BRAdmin Professional software used for?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29What driver package format is supported by my Linux distribution?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan an image and insert it in a Windows XP application
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34How do I load paper in paper tray#2?
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38How many times will my Brother machine automatically redial a busy number?
- 39Can I program my Brother machine to forward the faxes I receive to another location?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Where is the USB port on the machine?
- 42How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 43Is there a way to view how much ink is remaining?
- 44I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47How do I clear the message "MFC is Busy" or "Connect Failure"?
- 48The LCD displays an error code (number). What does it mean?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)