FAQs & Troubleshooting
![]() |
Popular |
185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 3How to identify your Operating System (OS).
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 9I cannot print with Windows Vista 64bit.
- 10The machine does not print anything.
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12Can I confirm that the FAX was sent correctly?
- 13I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 14Why doesn't the machine answer when receiving a call?
- 15What driver package format is supported by my Linux distribution?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17Change the printer driver settings (Windows/macOS)
- 18The printer status is Offline or Paused.
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20What is Distinctive Ring and how do I program it?
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Cannot print after a Windows 10 update (June 2020)
- 26I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30Can I reduce the size of a received fax on this machine?
- 31I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 32When trying to print from Mac OS® X the print queue is stopped.
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Verify if the Brother machine has a dial tone
- 37I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Functions supported in the Windows 7 built-in drivers
- 41Why doesn't my Brother machine have a dial tone?
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49What is the difference between the toner cartridge and the drum unit?
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)