FAQs & Troubleshooting
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144 Results
- 1How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 2How to identify your Operating System (OS).
- 3My FAX/MFC will not Dial. Why?
- 4The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 5I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11Can I print a report that will show a listing of faxes I sent and received?
- 12I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 13I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14I'm using Macintosh®. What are the settings in the Scanner window used for?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The keys on the control panel do not respond.
- 20How do I print the received faxes that are stored in memory? (Fax Storage)
- 21I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 24The printer status is Offline or Paused.
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26Functions supported in the Windows 7 built-in drivers
- 27Verify if the Brother machine has a dial tone
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 30When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 31I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 32I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 33My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 34Uninstall the drivers. (Mac OS X 10.5)
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36Can I reduce the size of a received fax on this machine?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38How can I configure Windows® XP to send faxes?
- 39When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 40I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 41How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 42Open the Control Panel (For Windows)
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 44I cannot print from my computer via USB.
- 45Windows 7 Support Information
- 46Is my Brother machine compatible with third party print servers?
- 47I cannot scan via USB. (Mac OS X)
- 48How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 49In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 50How do I clear a Machine Error 41, ME41 from the display?