FAQs & Troubleshooting
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299 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2What is Brother iPrint&Scan?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10Replace Ink
- 11Can I print from or scan to Android™ Smartphone?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13How do I load paper?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16I cannot start ControlCenter4.
- 17No Ink Cartridge
- 18Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Where can I find the ink cartridges for my new Brother machine?
- 21How do I know which side up my photo paper should be in the tray?
- 22Wrong Paper Size
- 23Load envelopes into my machine
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28Unable to Print XX
- 29I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 30When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 45Unable to Print 7X
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 49Cover is Open
- 50Is my Brother machine compatible with Windows Vista?