FAQs & Troubleshooting
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194 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2How to identify your Operating System (OS).
- 3Can I print from or scan to Android™ Smartphone?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6When printing documents the characters appear ghosted, blurry, or doubled.
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9One or more of my colors are not printing (blank). What can I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Paper Jam
- 13Open the Status Monitor
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Cannot print after a Windows 10 update (June 2020)
- 17Open the Control Panel (For Windows)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I cannot make borderless prints.
- 20The edge of glossy paper is smudged.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I cannot print from my computer via USB.
- 23Change the printer driver settings (Windows/macOS)
- 24How do I know which side up my photo paper should be in the tray?
- 25The printer status is Offline or Paused.
- 26No Paper Fed
- 27Cover is Open
- 28Replace Ink
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 31I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 32Uninstall printer drivers (Linux)
- 33I cannot view documents on the bundled CD-ROM or the Brother web site from my Macintosh 10.4 system.
- 34I cannot scan via USB. (Mac OS X)
- 35When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 36Improve my Brother machine's copy quality.
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42"Offline" appears on the Status Monitor.
- 43Delete print jobs from the print queue.
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Can I use AirPrint with my Brother machine?
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48Where can I get FaceFilter Studio and what can I do with this application?
- 49I cannot remove red-eye.
- 50Glossy Paper does not feed correctly. What can I do?