FAQs & Troubleshooting
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288 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Paper Jam
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Replace Ink
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Scan and save a document in PDF format (Scan to File)
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16What is Brother iPrint&Scan?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 19How do I load envelopes into my machine?
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23Enable the Brother machine's network interface.
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33Is my Brother machine compatible with Windows Vista?
- 34How do I factory reset the network settings?
- 35I'm using Macintosh. What is the PreScan option used for?
- 36The printer status is Offline or Paused.
- 37I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43The edge of glossy paper is smudged.
- 44I cannot print from my computer via USB.
- 45Change the printer driver settings (Windows/macOS)
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 48I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 49Can third party ink be used to refill the ink cartridges?
- 50I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.