FAQs & Troubleshooting
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140 Results
- 5112/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5212/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5312/04/2023Where can I find my Brother printer's serial number?
- 5410/01/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5510/01/2023How do I clean my machine?
- 5601/11/2022What do the indicator lights mean?
- 5701/11/2022How do I reset network setting?
- 5821/10/2022Using Web Based Management
- 5918/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6026/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6126/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6218/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6311/04/2022Install BRAdmin Professional 3
- 6431/03/2022How to delete the registry information and files related to the printer driver
- 6528/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6628/03/2022I cannot print from the printer in a network-shared environment.
- 6728/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6809/12/2021Using the Printer Setting Tool (for Windows)
- 6909/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7009/12/2021How do I transfer label templates with P-touch Transfer Express?
- 7108/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7227/07/2021How do I transfer templates or other data from the computer to the printer?
- 7325/06/2021Using the Communication settings (for Windows)
- 7425/06/2021How do I connect the printer to my computer via Wi-Fi®?
- 7506/01/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 7627/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7724/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 7820/10/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 7915/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 8007/10/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 8104/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8226/08/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 8314/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8409/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8522/05/2020When I print a long label or many labels continuously, printing suddenly stops.
- 8619/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8719/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8818/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8913/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9013/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9113/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9213/04/2020Using P-touch Template Settings
- 9313/04/2020Using the Device Settings (for Windows)
- 9406/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9527/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9624/01/2020Installing a CA certificate
- 9709/12/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 9809/12/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 9909/12/2019When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 10009/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)