FAQs & Troubleshooting
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391 Results
- 51Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 52I still receive the error message "Paper Jam" after I removed the jammed paper.
- 53I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 54The printer status is Offline or Paused.
- 55When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 56I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 57I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 58I cannot save a file downloaded from the Brother support website (For Windows)
- 59Protect your Brother machine against unauthorised access over the network
- 60Delete print jobs from the print queue.
- 61Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 62Print a web page from iPrint&Scan when using an Android™ mobile device.
- 63Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 64Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 65Unable to Print 7X
- 66I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 67Printer Locked
- 68Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 69Is my Brother machine compatible with Windows Vista?
- 70Can third party ink be used to refill the ink cartridges?
- 71What is Distinctive Ring and how do I program it?
- 72I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 73I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 74Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 75I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 76The keys on the control panel do not respond.
- 77I cannot install Brother drivers on Debian 10 or later (Linux)
- 78Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 79Combine multiple scanned documents into a single file with PaperPort™
- 80I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 81A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 82The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 83Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 84I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 85I am unable to change my Brother machine's Receive Mode.
- 86Loading paper in the manual feed slot.
- 87Delete numbers stored in my Brother machine's Caller ID History.
- 88Low Temperature
- 89How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 90My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 91Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 92Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 93When I make copies, my Brother machine uses paper from the wrong tray.
- 94I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 95Document Jam
- 96Where is the USB port on the machine?
- 97Out of Memory
- 98How do I store received faxes in my Brother machine's memory?
- 99Is there a way to view how much ink is remaining?
- 100Can I adjust the Sleep Mode setting?