FAQs & Troubleshooting
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165 Results
- 51I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 52I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 53I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 54I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 55Adding a custom media size for continuous roll (Linux®)
- 56I cannot save a file downloaded from the Brother support website (For Windows)
- 57The printer does not print or a printing error occurs.
- 58Printed paper contains streaks or paper is not fed correctly.
- 59Using the Printer Setting Tool (for Windows)
- 60Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 61How to charge the rechargeable Li-ion battery
- 62How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 63The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 64Install BRAdmin Professional 3
- 65I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 66Print free-length labels with the set length (Linux®)
- 67I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 68Uninstalling the printer drivers (Linux®)
- 69When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 70How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 71Using the Device Settings (for Windows)
- 72"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 73How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 74How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 75How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 76How to connect to an AC power outlet (Optional)
- 77How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 78Can I set a different media width when using an OpenOffice template? (Linux®)
- 79Using the Communication Settings (for Windows)
- 80How to use P-touch Library
- 81Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 82The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 83How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 84What is the Label List? (P-touch Editor 5.x for Windows)
- 85Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 86How can I connect the printer to my mobile device via Wi-Fi®?
- 87How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 88How to attach the belt clip
- 89The printed label length is not as expected.
- 90When printing from an application, the application's "Collate" setting does not work correctly.
- 91How do I disable broadcasting the printer to AirPrint-compatible devices?
- 92What is P-touch Update Software?
- 93How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 94How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 95Why doesn't my printer turn on when the Power button is pressed?
- 96How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 97I connected multiple printers of the same model to one computer but can only print from one of them.
- 98What do the indicator lights mean?
- 99How can I change the IP address in order to use the product in a different network environment?
- 100When printing with Ubuntu 12.04, the print position shifts. (Linux®)