FAQs & Troubleshooting
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175 Results
- 1How do I transfer label or slip templates?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 4What methods can I use to configure wireless settings?
- 5The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 6The LED indicator or the LCD is not lit.
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8What iOS mobile application can I use?
- 9I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 10Will my printer automatically turn itself off?
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 13The paper settings specified from the server computer are not reflected on the client computer.
- 14I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 15How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 16Use Remote Update to download files to your printer from an FTP server
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18How to install the rechargeable Li-ion battery
- 19How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 20How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 21When I try to use the database function, an application error occurs. (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (USB connection)
- 23Install BRAdmin Professional 3
- 24What kinds of software are available for this printer?
- 25What is BRAdmin Professional? (for Windows only)
- 26How do I uninstall the printer driver?
- 27Where can I find my Brother printer's serial number?
- 28How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 29I cannot connect my machine to the wireless network.
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How do I transfer label templates with P-touch Transfer Express?
- 32How to connect to an AC power outlet (Optional)
- 33My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 34I cannot print labels when the Active Docking Station / Charging Cradle is connected.
- 35How to attach the belt clip
- 36This printer is not detected when establishing a Bluetooth® connection.
- 37What Android™ mobile application can I use?
- 38How to delete the registry information and files related to the printer driver
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How do I insert/change the paper or label roll?
- 41What is the Label List? (P-touch Editor 5.x for Windows)
- 42The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 43How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 44Installing the LPR driver and CUPS wrapper driver (Linux®)
- 45Some of the print options in OpenOffice do not work. (Linux®)
- 46Can I set a different media width when using an OpenOffice template? (Linux®)
- 47How do I connect my computer to the printer using the Wireless Direct mode?
- 48How to open the Devices and Printers window
- 49How do I connect the printer and my mobile device via Bluetooth®?
- 50The machine cannot print over the network. / The machine is not found on the network even after successful installation.
