FAQs & Troubleshooting
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183 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2The LED indicator or the LCD is not lit.
- 3Where can I find my Brother printer's serial number?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How do I insert/change the paper or label roll?
- 6The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 7Where can I find the printer's network settings, such as IP address?
- 8When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 9Will my printer automatically turn itself off?
- 10The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 11How do I transfer label or slip templates?
- 12My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 13(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 16How to charge the rechargeable Li-ion battery
- 17Printing is not possible. (USB connection)
- 18How do I switch to and use the mass storage mode?
- 19I cannot print after updating the firmware or font data.
- 20Use Remote Update to download files to your printer from an FTP server
- 21Installing a CA certificate
- 22Using the Communication Settings (for Windows)
- 23How to install the rechargeable Li-ion battery
- 24(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26What methods can I use to configure wireless settings?
- 27I cannot install the printer driver or print in Windows 11.
- 28How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 29I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 32Printed paper contains streaks or paper is not fed correctly.
- 33What is the JPEG printing and how can I use it?
- 34How to identify the printer's firmware version
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36How to identify your Operating System (OS) for Windows or Mac
- 37I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 38I cannot connect my printer to a Windows 11 computer via USB.
- 39When printing from an application, the application's "Collate" setting does not work correctly.
- 40What Android™ mobile application can I use?
- 41What iOS mobile application can I use?
- 42Using the Printer Setting Tool (for Windows)
- 43Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 44How do I connect the printer to my computer via Wi-Fi® using an access point?
- 45The paper settings specified from the server computer are not reflected on the client computer.
- 46How do I transfer label templates with P-touch Transfer Express?
- 47How to connect to an AC power outlet (Optional)
- 48The print quality is poor.
- 49How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)