FAQs & Troubleshooting
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179 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4How do I transfer label or slip templates?
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 7Use Remote Update to download files to your printer from an FTP server
- 8My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 9How do I transfer label templates with P-touch Transfer Express?
- 10How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 11Printing is not possible. (USB connection)
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13What methods can I use to configure wireless settings?
- 14Will my printer automatically turn itself off?
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 17What iOS mobile application can I use?
- 18The LED indicator or the LCD is not lit.
- 19This printer is not detected when establishing a Bluetooth® connection.
- 20What Android™ mobile application can I use?
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23How to charge the rechargeable Li-ion battery
- 24My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 25How do I reset Wi-Fi® setting?
- 26I cannot print after updating the firmware or font data.
- 27How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 28When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 31Where can I find the printer's network settings, such as IP address?
- 32How to identify your Operating System (OS) for Windows or Mac
- 33How do I insert/change the paper or label roll?
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38The paper settings specified from the server computer are not reflected on the client computer.
- 39How to install the rechargeable Li-ion battery
- 40How to connect to an AC power outlet (Optional)
- 41Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 45I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 46Uninstalling the printer drivers (Linux®)
- 47Adding a custom media size for continuous roll (Linux®)
- 48How do I connect the printer to my computer via Wi-Fi® using an access point?
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50How do I clean my machine?