FAQs & Troubleshooting
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116 Results
- 1Printing from a Windows PC or Mac
- 2Printing from an Android™ device
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4How do I connect my printer via Wi-Fi®?
- 5I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 6How do I turn the printer off?
- 7What Android™ mobile application can I use?
- 8What iOS mobile application can I use?
- 9How do I transfer templates to the printer?
- 10How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13This printer is not detected when establishing a Wi-Fi® connection.
- 14I cannot connect my printer to a Windows 11 computer via USB.
- 15Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 16The Wi-Fi® connection takes time.
- 17I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 19P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21Installing the software
- 22The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 23How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 24How to charge the rechargeable Li-ion battery
- 25The latest printer driver was successfully installed, but the driver did not update correctly.
- 26Printing is not possible. (USB connection)
- 27The side margins are incorrect.
- 28Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 29How do I transfer label templates with P-touch Transfer Express?
- 30Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 31I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33Where can I find my Brother printer's serial number?
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35The print quality is poor, and the image is too light or dark.
- 36Using the Device Settings (for Windows)
- 37When printing from an application, the application's "Collate" setting does not work correctly.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Using the Printer Setting Tool (for Windows)
- 40What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 41How to install the rechargeable Li-ion battery (optional)
- 42How do I clean the platen roller?
- 43What is the JPEG printing and how can I use it?
- 44How do I uninstall the printer driver?
- 45How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 46The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 47How to connect to an AC power outlet (optional)
- 48I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 49Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 50How to install Brother software on a computer not connected to the Internet