FAQs & Troubleshooting
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124 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Android™ device
- 3Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 4Printing from a Windows PC or Mac
- 5I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 6Where can I find my Brother printer's serial number?
- 7What Android™ mobile application can I use?
- 8The Wi-Fi® connection takes time.
- 9Installing the software
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12This printer is not detected when establishing a Wi-Fi® connection.
- 13What iOS mobile application can I use?
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15How do I transfer label templates with P-touch Transfer Express?
- 16How to install the rechargeable Li-ion battery (optional)
- 17Installing a CA certificate
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21How to connect to an AC power outlet (optional)
- 22Printing is not possible. (USB connection)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25The print quality is poor, and the image is too light or dark.
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27Using the Communication Settings (for Windows)
- 28How do I transfer templates to the printer?
- 29I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 30How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 31The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 32The side margins are incorrect.
- 33P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 34How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 35The latest printer driver was successfully installed, but the driver did not update correctly.
- 36How to charge the rechargeable Li-ion battery
- 37Using the Printer Setting Tool (for Mac)
- 38How do I turn the printer off?
- 39I cannot install the printer driver or print in Windows 11.
- 40I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 44How to delete the registry information and files related to the printer driver
- 45How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 46How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 47How do I uninstall the printer driver?
- 48How do I clean the platen roller?
- 49How to connect to a DC power outlet (optional)
- 50The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
