FAQs & Troubleshooting
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62 Results
- 1"Multifeed" or "Multifeed is detected."
- 2Cannot find the scanner.
- 3Document misfeeds.
- 4"Document Jam/too Long" or "A document is jammed in the ADF."
- 5Do not open the ADF cover when scanning.
- 6My scanner gets warm.
- 7TWAIN or WIA errors appear when starting to scan. (Windows)
- 8Cannot use my scanner connection the USB hub.
- 9The scan speed is too slow.
- 10How to identify your Operating System (OS).
- 11Change the image settings. (Using DS Capture)
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14No document in ADF.
- 15My scanner is connected but it will not feed my document or do anything else.
- 16Change the paper settings. (Using DS Capture)
- 17Replace Roller
- 18Unknown error.
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20Paper suitable for scanning
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Check the firmware version.
- 27Configure the Scan to Email Feature (Linux)
- 28I cannot install the scanner drivers.
- 29Pre-Required Procedures (Linux)
- 30A page that is not a blank page is skipped.
- 31Clean the scanner
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34error 20392 - Scanner not responding, check card, power, and cable.
- 35FlashROM R/W test error
- 36The file size is too large.
- 37The scanned image is skewed (crooked).
- 38The rollers are worn.
- 39ADF rear lamp error
- 40ADF AFE LVDS test error
- 41Bleed-through is seen in the scanned image.
- 42Delete a network scanner entry. (Linux)
- 43Ultrasonic error
- 44ADF front lamp error
- 45AFE R/W test error
- 46DRAM R/W test error
- 47Scan using XSane or GIMP (Linux)
- 48The scanned documents are put into the incorrect order. (macOS)
- 49Command List of brscan. (Linux)
- 50Important points for specifying the scan area (Linux)