FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2Paper suitable for scanning
- 3"Multifeed" or "Multifeed is detected."
- 4"Document Jam/too Long" or "A document is jammed in the ADF."
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 7Replace Roller
- 8How to identify your Operating System (OS).
- 9Do not open the ADF cover when scanning.
- 10My scanner gets warm.
- 11Unknown error.
- 12TWAIN errors appear when starting to scan. (Macintosh)
- 13Change the paper settings. (Using DS Capture)
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15No document in ADF.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Cannot find the scanner.
- 18TWAIN or WIA errors appear when starting to scan. (Windows)
- 19Change the image settings. (Using DS Capture)
- 20My scanner is connected but it will not feed my document or do anything else.
- 21The scan speed is too slow.
- 22The scan quality is poor.
- 23What driver package format is supported by my Linux distribution?
- 24Uninstall the scanner driver. (Linux)
- 25The rollers are worn.
- 26Check the firmware version.
- 27The scanned image is skewed (crooked).
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Command List of brscan. (Linux)
- 30My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 31USB R/W test error
- 32The file size is too large.
- 33My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 34The scanned documents are put into the incorrect order. (macOS)
- 35White vertical lines or white stripes appear on the scanned image.
- 36AFE LVDS test error
- 37NVRAM R/W test error
- 38A page that is not a blank page is skipped.
- 39My scanned image is missing.
- 40Clean the scanner
- 41Configure the Scan to Email Feature (Linux)
- 42I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 43ADF AFE R/W test error
- 44AFE R/W test error
- 45Cannot use my scanner connection the USB hub.
- 46Delete a network scanner entry. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48ADF rear lamp error
- 49Colors in the scanned image are dark.
- 50ADF cover open