FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3"Multifeed" or "Multifeed is detected."
- 4How to identify your Operating System (OS).
- 5My scanner is connected but it will not feed my document or do anything else.
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Do not open the ADF cover when scanning.
- 8Change the image settings. (Using DS Capture)
- 9When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 10No document in ADF.
- 11What driver package format is supported by my Linux distribution?
- 12Cannot find the scanner.
- 13My scanner gets warm.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Replace Roller
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Cannot use my scanner connection the USB hub.
- 18Unknown error.
- 19Change the paper settings. (Using DS Capture)
- 20TWAIN errors appear when starting to scan. (Macintosh)
- 21Scan using XSane or GIMP (Linux)
- 22Ultrasonic error
- 23TWAIN or WIA errors appear when starting to scan. (Windows)
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Configure the Scan to Email Feature (Linux)
- 26ADF rear lamp error
- 27Pre-Required Procedures (Linux)
- 28The scanned image is skewed (crooked).
- 29Paper suitable for scanning
- 30Uninstall Scan-key-tool. (Linux)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32USB R/W test error
- 33My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 34ADF front lamp error
- 35DRAM R/W test error
- 36A page that is not a blank page is skipped.
- 37I cannot install the scanner drivers.
- 38The scanned documents are put into the incorrect order. (macOS)
- 39Command List of brscan. (Linux)
- 40Uninstall the scanner driver. (Linux)
- 41error 20392 - Scanner not responding, check card, power, and cable.
- 42ADF AFE R/W test error
- 43Delete a network scanner entry. (Linux)
- 44Important points for specifying the scan area (Linux)
- 45My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 46ADF AFE LVDS test error
- 47The file size is too large.
- 48Colors in the scanned image are dark.
- 49The scan speed is too slow.
- 50ADF cover open