FAQs & Troubleshooting
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PDS-5000
62 Results
1.
Paper suitable for scanning
2.
Replace Roller
3.
Unknown error.
4.
When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
5.
Change the image settings. (Using DS Capture)
6.
"Multifeed" or "Multifeed is detected."
7.
"Document Jam/too Long" or "A document is jammed in the ADF."
8.
Cannot find the scanner.
9.
The scanned image is skewed (crooked).
10.
The scan speed is too slow.
11.
Document misfeeds.
12.
Configure the Scan to Email Feature (Linux)
13.
I cannot save a file downloaded from the Brother support website (For Windows)
14.
No document in ADF.
15.
Do not open the ADF cover when scanning.
16.
Check the firmware version.
17.
Uninstall Scan-key-tool. (Linux)
18.
ADF AFE LVDS test error
19.
AFE R/W test error
20.
TWAIN errors appear when starting to scan. (Macintosh)
21.
TWAIN or WIA errors appear when starting to scan. (Windows)
22.
My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
23.
Scan using XSane or GIMP (Linux)
24.
Pre-Required Procedures (Linux)
25.
error 20392 - Scanner not responding, check card, power, and cable.
26.
ADF front lamp error
27.
Colors in the scanned image are dark.
28.
ADF cover open
29.
Clean the scanner
30.
I cannot install Brother drivers on Debian 10 or later (Linux)