1.

Document misfeeds.

2.

Change the paper settings. (Using DS Capture)

3.

"Multifeed" or "Multifeed is detected."

4.

I cannot install Brother drivers on Debian 10 or later (Linux)

5.

TWAIN errors appear when starting to scan. (Macintosh)

6.

TWAIN or WIA errors appear when starting to scan. (Windows)

7.

When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".

8.

Change the image settings. (Using DS Capture)

9.

Download a file from the "Downloads" section and save it to Windows 8 computer.

10.

I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)

11.

Unknown error.

12.

The scanned image is skewed (crooked).

13.

"Document Jam/too Long" or "A document is jammed in the ADF."

14.

Uninstall the scanner driver. (Linux)

15.

error 20392 - Scanner not responding, check card, power, and cable.

16.

Do not open the ADF cover when scanning.

17.

The scan speed is too slow.

18.

How to identify your Operating System (OS).

19.

Pre-Required Procedures (Linux)

20.

AFE R/W test error

21.

The file size is too large.

22.

Uninstall Scan-key-tool. (Linux)

23.

Cannot use my scanner connection the USB hub.

24.

Clean the scanner

25.

DRAM R/W test error

26.

The scanned documents are put into the incorrect order. (macOS)

27.

Important points for specifying the scan area (Linux)

28.

The rollers are worn.

29.

No document in ADF.

30.

White vertical lines or white stripes appear on the scanned image.