FAQs & Troubleshooting
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Popular |
62 Results
- 1Paper suitable for scanning
- 2Replace Roller
- 3Unknown error.
- 4When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 5Change the image settings. (Using DS Capture)
- 6"Multifeed" or "Multifeed is detected."
- 7"Document Jam/too Long" or "A document is jammed in the ADF."
- 8Cannot find the scanner.
- 9The scanned image is skewed (crooked).
- 10The scan speed is too slow.
- 11Document misfeeds.
- 12Configure the Scan to Email Feature (Linux)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14No document in ADF.
- 15Do not open the ADF cover when scanning.
- 16Check the firmware version.
- 17Uninstall Scan-key-tool. (Linux)
- 18ADF AFE LVDS test error
- 19AFE R/W test error
- 20TWAIN errors appear when starting to scan. (Macintosh)
- 21TWAIN or WIA errors appear when starting to scan. (Windows)
- 22My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 23Scan using XSane or GIMP (Linux)
- 24Pre-Required Procedures (Linux)
- 25error 20392 - Scanner not responding, check card, power, and cable.
- 26ADF front lamp error
- 27Colors in the scanned image are dark.
- 28ADF cover open
- 29Clean the scanner
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Delete a network scanner entry. (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34USB R/W test error
- 35ADF AFE R/W test error
- 36I cannot install the scanner drivers.
- 37My scanner gets warm.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39My scanner is connected but it will not feed my document or do anything else.
- 40How to identify your Operating System (OS).
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Command List of brscan. (Linux)
- 43The rollers are worn.
- 44White vertical lines or white stripes appear on the scanned image.
- 45ADF rear lamp error
- 46Ultrasonic error
- 47NVRAM R/W test error
- 48DRAM R/W test error
- 49Bleed-through is seen in the scanned image.
- 50The scan quality is poor.
