FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3"Multifeed" or "Multifeed is detected."
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5What driver package format is supported by my Linux distribution?
- 6How to identify your Operating System (OS).
- 7Change the image settings. (Using DS Capture)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Cannot find the scanner.
- 10My scanner gets warm.
- 11TWAIN or WIA errors appear when starting to scan. (Windows)
- 12My scanner is connected but it will not feed my document or do anything else.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Paper suitable for scanning
- 15Unknown error.
- 16Do not open the ADF cover when scanning.
- 17Replace Roller
- 18The scanned image is skewed (crooked).
- 19No document in ADF.
- 20When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 21TWAIN errors appear when starting to scan. (Macintosh)
- 22The scan speed is too slow.
- 23Change the paper settings. (Using DS Capture)
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25USB R/W test error
- 26I cannot install the scanner drivers.
- 27The rollers are worn.
- 28Uninstall Scan-key-tool. (Linux)
- 29DRAM R/W test error
- 30Cannot use my scanner connection the USB hub.
- 31Scan using XSane or GIMP (Linux)
- 32Delete a network scanner entry. (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 36The scan quality is poor.
- 37Configure the Scan to Email Feature (Linux)
- 38Command List of brscan. (Linux)
- 39Pre-Required Procedures (Linux)
- 40Check the firmware version.
- 41Colors in the scanned image are dark.
- 42My scanned image is missing.
- 43ADF cover open
- 44Clean the scanner
- 45FlashROM R/W test error
- 46Ultrasonic error
- 47ADF front lamp error
- 48Important points for specifying the scan area (Linux)
- 49White vertical lines or white stripes appear on the scanned image.
- 50ADF AFE LVDS test error