FAQs & Troubleshooting
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- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3Where can I download the latest P-touch Editor for Mac?
- 4Installing the software
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6I cannot print using FLe tape and get an error message.
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How do I connect the printer to my computer via Wi-Fi® using an access point?
- 9Where can I find the IP addresses of my computer and the printer?
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 12I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 13Where can I find my Brother printer's serial number?
- 14What Android™ mobile application can I use?
- 15P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 16I cannot print after updating the firmware or font data.
- 17What iOS mobile application can I use?
- 18P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 19Power Supply
- 20Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 21How can I connect my printer wirelessly?
- 22Printing is not possible. (USB connection)
- 23(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 26How do I transfer label templates with P-touch Transfer Express?
- 27How to install the rechargeable Li-ion battery (optional)
- 28How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 29How to open the Devices and Printers window
- 30When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 31Using the Printer Setting Tool (for Mac)
- 32Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 33I cannot connect my machine to the wireless network.
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35How is the print head cleaning cassette used?
- 36Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 37The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 40The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 41How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 42How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 43Can my printer use TZ/TZe tapes?
- 44How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 45Poor print quality when printing on narrow labels. (iPrint&Label)
- 46My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 47Printing is not possible. (P-touch Editor5.3 for Mac)
- 48How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 49The tape got jammed or stuck in the printer.
- 50How to delete the registry information and files related to the printer driver