FAQs & Troubleshooting
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330 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Replace the Toner Cartridge
- 6Replace Drum
- 7Wrinkles or creases
- 8(Video) Connect telephone line and power cords
- 9The printer status is Offline or Paused.
- 10Black toner marks across the page
- 11Black lines down the page
- 12Install the optional lower tray
- 13Print on Both Sides of the Paper (Macintosh)
- 14(Video) Unpack your Brother machine
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Image skewed
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19Use Universal Print (Windows)
- 20White spots or black spots at 94 mm (3.7 in.) intervals
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Smudges on printed pages (Poor fixing)
- 25Change machine settings from your computer.
- 26Manage Your Network Machine Securely Using Web Based Management
- 27Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 28Print on Both Sides of the Paper (Windows®)
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30Paper is Jammed in the Back of the Machine
- 31Paper is Jammed inside the Machine
- 32Paper is Jammed in the Paper Tray
- 33Curled or wavy
- 34Hollow print
- 35My printer takes a long time to start printing when using Airprint. (iOS 16)
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Send or Receive an Email Securely Using SSL TLS
- 39Send an Email with User Authentication
- 40Delete print jobs from the print queue.
- 41I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 42I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 43Use voice mail on the same line as my Brother machine.
- 44Paper is Jammed in the 2-sided Tray
- 45White lines, bands or ribbing across the page
- 46What kind of envelopes and labels are recommended for printing?
- 47Clean the Drum Unit
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50Print as a Poster (Windows®)