FAQs & Troubleshooting
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326 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4(Video) Load A4/Letter paper
- 5The printer status is Offline or Paused.
- 6Paper is Jammed in the Paper Tray
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Print on Both Sides of the Paper (Macintosh)
- 9(Video) Connect telephone line and power cords
- 10Cannot print after a Windows 10 update (June 2020)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Change the printer driver settings (Windows/macOS)
- 13Paper is Jammed in the MP tray
- 14Replace Drum
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17Image skewed
- 18Media Type Mismatch or Media Mismatch
- 19(Video) Set up your Brother machine
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21White lines, bands or ribbing across the page
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Install a Certificate on Your Brother Machine
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Wrinkles or creases
- 26Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 27Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 28Document Jam
- 29Black toner marks across the page
- 30(Video) Replace the Toner Cartridge
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Install the optional lower tray
- 33Use Universal Print (Windows)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37What is Brother iPrint&Scan?
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 39In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 40Paper is Jammed in the Back of the Machine
- 41Paper is Jammed inside the Machine
- 42Protect your Brother machine against unauthorised access over the network
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44I cannot print from my computer via USB.
- 45Adjust the Machine's Volume
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49I cannot scan via network.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".