FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 4(Video) Load A4/Letter paper
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6(Video) Load A3/Ledger paper
- 7One or more of my colors are not printing (blank).
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 11Paper Jam
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13(Video) Install Ink Cartridges
- 14Set up a Scan to Network Profile
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Correct the Paper Feed to Clear Vertical Lines
- 18Check the Print Alignment from Your Brother Machine
- 19How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25The printer status is Offline or Paused.
- 26Use voice mail on the same line as my Brother machine.
- 27(Video) Update the Driver or Firmware for your Brother machine
- 28Setup a Brother machine on a wireless (Wi-Fi) network.
- 29Print the Network Configuration Report
- 30Load Envelopes in Paper Tray #1
- 31Print as a Poster (Windows®)
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33Document Jam
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Check the Print Quality
- 37(Video) Connect telephone line and power cords
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Replace Ink
- 40Load Paper in the Multi-purpose Tray (MP Tray)
- 41Delete print jobs from the print queue.
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43Where is the USB/Ethernet port on the machine?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49Reset the Network Settings to Factory Default
- 50What is the default password for my Brother machine?