FAQs & Troubleshooting
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391 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2How do I load paper?
- 3Paper Jam
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9Can I use voice mail on the same line as my Brother machine?
- 10Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 11Make copies on Ledger paper?
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Change the quality of the faxes I send.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Discover the MAC address of the Brother network card
- 16How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 17How do I know which side up my photo paper should be in the tray?
- 18The printer status is Offline or Paused.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I cannot remove red-eye.
- 21Document Jam
- 22What is the recommended paper?
- 23How do I load envelopes into my machine?
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Low Temperature
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 29Where can I get FaceFilter Studio and what can I do with this application?
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31Why doesn't the machine answer when receiving a call?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34How do I clean the Scanner to improve the copy or fax quality?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36Add your Brother machine with AirPrint (macOS)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43Out of Fax Memory
- 44Can I print from or scan to Android™ Smartphone?
- 45I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Print a report that will show a listing of faxes I sent and received.
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49Install PaperPort™ 12SE onto Windows 10.
- 50How do I clear the message "Cannot Detect" from the display?