FAQs & Troubleshooting
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393 Results
- 1What is Brother iPrint&Scan?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I load paper?
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 8Scan from the Brother iPrint&Scan application using Windows Phone.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 14A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 15The printer status is Offline or Paused.
- 16When I print, the pages are smudged with ink.
- 17Paper Jam
- 18Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 19Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 20Forward a fax to another fax machine when my machine has a mechanical problem.
- 21Print the Network Configuration List
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24Delete print jobs from the print queue.
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Loading paper in the manual feed slot.
- 28Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 29Make copies on Ledger paper?
- 30How do I know which receive mode to select?
- 31Can I print from or scan to Android™ Smartphone?
- 32How do I know which side up my photo paper should be in the tray?
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34Can I transfer faxes to the PC when my machine has a mechanical problem?
- 35I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 38Ink Absorber Full
- 39Low Temperature
- 40I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 41What is the recommended paper?
- 42I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 43What driver package format is supported by my Linux distribution?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Document Jam
- 46Add your Brother machine with AirPrint (macOS)
- 47Cannot print after a Windows 10 update (June 2020)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.