FAQs & Troubleshooting
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MFC-J6710DW
393 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
3.
How do I load paper?
4.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
5.
Paper Jam
6.
What is Brother iPrint&Scan?
7.
Print using only the black ink cartridge when the Color cartridges have run out.
8.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
9.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
10.
Can I print from and scan to iPhone, iPod touch and iPad?
11.
I still receive the error message "Paper Jam" after I removed the jammed paper.
12.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
13.
The printer status is Offline or Paused.
14.
When I print, the pages are smudged with ink.
15.
How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
16.
Change the number of times my Brother machine rings before it answers.
17.
Can I use voice mail on the same line as my Brother machine?
18.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
19.
The edge of glossy paper is smudged.
20.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
21.
How do I adjust my Brother machine's tray use for copying and faxing?
22.
How do I load paper in paper tray#2?
23.
I cannot print using my Brother machine on a wireless network (Mac)
24.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
25.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
26.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
27.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
28.
Scan from the Brother iPrint&Scan application using Windows Phone.
29.
No Paper Fed
30.
Print the Network Configuration List