FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Load envelopes into my machine
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 14Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Paper Jam
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22How do I know which side up my photo paper should be in the tray?
- 23How do I load paper?
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26The printer status is Offline or Paused.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Document Jam
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 32When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Can I use voice mail on the same line as my Brother machine?
- 35My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40No Paper Fed
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42Confirm that a FAX I sent was received correctly.
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 47Change the printer driver settings (Windows/macOS)
- 48I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49Combine multiple scanned documents into a single file with PaperPort™
- 50Printing/ Scanning with a mobile device