FAQs & Troubleshooting
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285 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 4(Video) Load A3/Ledger paper (Tray1)
- 5(Video) Load A4/Letter paper
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7(Video) Load paper in the Multi-Purpose tray (MP tray)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10(Video) Install Ink Cartridges
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12(Video) Connect telephone line and power cords
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Load paper in the paper tray
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from or scan to Android™ Smartphone?
- 17Paper Jam (With Video Instructions)
- 18What is AirPrint?
- 19(Video) Load an Envelope (Manual Feed Slot)
- 20Document Jam (With Video Instructions)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27Transfer faxes to the PC when my machine has a mechanical issue.
- 28(Video) Unpack your Brother machine
- 29The printer status is Offline or Paused.
- 30My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 31Use voice mail on the same line as my Brother machine.
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 36Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 37Replace Ink
- 38Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 39Printing/ Scanning with a mobile device
- 40Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Configure a cover page for PC-FAX.
- 44Change the printer driver settings (Windows/macOS)
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46Reset the network settings to the factory default.
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50What is Brother Web Connect?