FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Install Ink Cartridges
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7(Video) Connect telephone line and power cords
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Check the Print Alignment from Your Brother Machine
- 10(Video) Unpack your Brother machine
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 14Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 15Use voice mail on the same line as my Brother machine.
- 16What is the recommended paper?
- 17Telephone Line Interference/VoIP.
- 18Paper Jam
- 19Load envelopes
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Improve poor print quality.
- 22Change the Print Setting Options When Having Printing Problems
- 23Check the Print Quality
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28I cannot make borderless prints.
- 29My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 30Forward a fax to another fax machine when my machine has a mechanical issue.
- 31I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 32(Video) Update the Driver or Firmware for your Brother machine
- 33Correct the Paper Feed to Clear Vertical Lines
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35(Video) Set up your Brother machine
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37What is Distinctive Ring and how do I program it?
- 38Replace Ink
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40Brother iPrint&Scan cannot find my Brother machine (macOS)
- 41Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 42The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Choose receive mode.
- 45Cannot Detect
- 46When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Transfer faxes to the PC when my machine has a mechanical issue.
- 48Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 49Print as a Poster (Windows®)
- 50Install Starter Ink