FAQs & Troubleshooting
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MFC-J491DW
280 Results
1.
(Video) Load A4/Letter paper
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
4.
Telephone Line Interference/VoIP.
5.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
6.
One or more of my colors are not printing (blank).
7.
(Video) Install Ink Cartridges
8.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
9.
Brother iPrint&Scan cannot find my Brother machine (macOS)
10.
Setup a Brother machine on a wireless (Wi-Fi) network.
11.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
12.
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
13.
Print using only the black ink cartridge when the Color cartridges have run out.
14.
Document Jam
15.
Replace Ink
16.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
17.
Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
18.
Load envelopes
19.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
20.
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
21.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
22.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
23.
Install the starter ink cartridges
24.
(Video) Connect telephone line and power cords
25.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
26.
Install Starter Ink
27.
Unable to Scan / Scan Unable
28.
The printer status is Offline or Paused.
29.
Use voice mail on the same line as my Brother machine.
30.
What is Brother iPrint&Scan?