FAQs & Troubleshooting
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304 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Paper Jam
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9The scanner cover support has come off. (With Video Instructions)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12How do I know which side up my photo paper should be in the tray?
- 13Combine multiple scanned documents into a single file with PaperPort™
- 14What is Brother iPrint&Scan?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16Install Starter Ink
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18The printer status is Offline or Paused.
- 19Replace Ink
- 20Load envelopes
- 21Protect your Brother machine against unauthorised access over the network
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Load paper in the paper tray
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 28Store a Speed Dial number from my Brother machine's Caller ID History.
- 29When I print, the pages are smudged with ink.
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 32Improve poor print quality.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Delete print jobs from the print queue.
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Forward a fax to another fax machine when my machine has a mechanical problem.
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Cannot Detect Ink Volume
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 43Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Use voice mail on the same line as my Brother machine.
- 47Connect your Brother machine to your mobile device via a wireless router or access point.
- 48What is Brother Web Connect?
- 49Out of Fax Memory
- 50No Ink Cartridge