FAQs & Troubleshooting
![]() |
Popular |
325 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Cover is Open
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Load paper in the paper tray
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11One or more of my colors are not printing (blank). What can I do?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I am unable to change my Brother machine's Receive Mode.
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16I cannot make borderless prints.
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Configure a cover page for PC-FAX.
- 19How do I know which side up my photo paper should be in the tray?
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Stop my Brother machine from automatically redialing a number.
- 23How do I know which receive mode to select?
- 24What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 25Can my Brother machine print a report to verify a fax I sent was received?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Scan and save a document in PDF format (Scan to File)
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 34Forward a fax to another fax machine when my machine has a mechanical problem.
- 35Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Scan from the Brother iPrint&Scan application using Windows Phone.
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Delete numbers stored in my Brother machine's Caller ID History.
- 46What is Distinctive Ring and how do I program it?
- 47How do I load envelopes into my machine?
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?