FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Cover is Open
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Load paper in the paper tray
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10One or more of my colors are not printing (blank). What can I do?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Scan and save a document in PDF format (Scan to File)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18I am unable to change my Brother machine's Receive Mode.
- 19Can I print from or scan to Android™ Smartphone?
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23I cannot make borderless prints.
- 24Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Stop my Brother machine from automatically redialing a number.
- 29How do I know which receive mode to select?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31What driver package format is supported by my Linux distribution?
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35When I print, the pages are smudged with ink. What should I do?
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Configure a cover page for PC-FAX.
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42Forward a fax to another fax machine when my machine has a mechanical problem.
- 43Why doesn't the machine answer when receiving a call?
- 44Can my Brother machine print a report to verify a fax I sent was received?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Delete print jobs from the print queue.
- 47Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?