FAQs & Troubleshooting
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Latest |
314 Results
- 120/10/2023What is the difference between the toner cartridge and the drum unit?
- 222/09/2023I cannot scan via network.
- 325/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 423/08/2023Out of Memory
- 526/07/2023Media Type Mismatch or Media Mismatch
- 629/06/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 727/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 816/06/2023I cannot print using my Brother machine on a wireless network (Mac)
- 908/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1201/06/2023Print both sides of paper or a booklet automatically
- 1301/06/2023Add your Brother machine with AirPrint (macOS)
- 1401/06/2023Delete print jobs from the print queue.
- 1516/05/2023I cannot print from my computer via USB.
- 1626/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1720/04/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1811/04/2023(Video) Paper is Jammed in the Output Paper Tray
- 1911/04/2023(Video) Paper is Jammed in the 2-sided Tray
- 2011/04/2023(Video) Paper is Jammed in the Back of the Machine
- 2111/04/2023(Video) Paper is Jammed inside the Machine
- 2211/04/2023(Video) Paper is Jammed in the Paper Tray
- 2310/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2407/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2507/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2603/04/2023Change machine settings from your computer.
- 2727/03/2023"Offline" appears on the Status Monitor.
- 2827/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2927/03/2023Change the printer driver settings (Windows/macOS)
- 3027/03/2023The printer status is Offline or Paused.
- 3123/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3217/03/2023Open the "Scanners and Cameras" and Properties.
- 3315/02/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 3415/02/2023How to use Driver Deployment Wizard(only available for Windows)
- 3515/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3615/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 3714/02/2023Scan a document in Windows 8 and Windows 10.
- 3814/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3913/01/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4019/12/2022I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4119/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4219/12/2022Cannot Detect
- 4319/12/2022Toner Low or Prepare New Toner Cartridge
- 4413/12/2022Open the Status Monitor
- 4513/12/2022How to identify your Operating System (OS).
- 4624/11/2022Create a Certificate Signing Request (CSR)
- 4724/11/2022Import a Certificate and Private Key
- 4815/11/2022Export the Certificate and Private Key
- 4925/10/2022Print Documents Securely Using SSL/TLS
- 5024/10/2022Install a Certificate on Your Brother Machine