FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot scan via network.

Follow the steps below to resolve the issue.


Step 1: Check the network connection

Check your Brother machine is available for network print.
If you cannot print, refer the FAQ listed below:


(For wired networks)

> Click here to see how to resolve cannot print using my Brother machine on a wired network (Windows/macOS).


(For wireless networks)

> Click here to see how to resolve cannot print using my Brother machine on a wireless network (Windows).
> Click here to see how to resolve cannot print using my Brother machine on a wireless network (Mac).



Step 2: Scan a document using the software that supports this product

Scan a document using Brother iPrint&Scan that supports this product.
> Click here to download the Brother iPrint&Scan in the Download section.



Step 3: Cannot scan using scan button

A Firewall may be preventing the application. Configure the Firewall settings to allow the application below.


  • ControlCenter Launcher
  • Brother iPrint&Scan.exe
  • iPSNotifier.exe

(For compatible models for macOS 10.15 or later)
To scan using your Brother machine's Scan button, you must install the iPrint&Scan Push Scan Tool.
> Click here to download the iPrint&Scan Push Scan Tool in the Downloads section.


After install the iPrint&Scan Push Scan Tool, you must configure your Brother machine's scan button settings from the Brother iPrint&Scan.

  • Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/


Step 4(macOS): Make sure your router allows communication on the network via Bonjour

Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-B7535DW, DCP-L2550DW, DCP-L3551CDW, HL-L2395DW, MFC-B7715DW, MFC-J1300DW, MFC-J2330DW, MFC-J2730DW, MFC-J3530DW, MFC-J3930DW, MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6730DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J890DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2730DW, MFC-L2750DW, MFC-L2751DW, MFC-L2770DW, MFC-L2771DW, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW, MFC-T4500DW, MFC-T810W, MFC-T910DW

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