FAQs & Troubleshooting
![]() |
Popular |
345 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is Brother iPrint&Scan?
- 8Can I print from or scan to Android™ Smartphone?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Scan and save a document in PDF format (Scan to File)
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13How do I know which side up my photo paper should be in the tray?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16When I print, the pages are smudged with ink. What should I do?
- 17The printer status is Offline or Paused.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Replace Ink
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Paper Jam
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24One or more of my colors are not printing (blank). What can I do?
- 25I cannot print using my Brother machine on a wireless network (Mac)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Pre-Required Procedures (Linux)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32What kind of Bluetooth enabled device can I use?
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35How do I load envelopes into my machine?
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Can I use voice mail on the same line as my Brother machine?
- 39I cannot print using my Brother machine on a wireless network (Windows)
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 44Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 45How to identify your Operating System (OS).
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47How do I factory reset the network settings?
- 48Enable the Brother machine's network interface.
- 49Delete print jobs from the print queue.
- 50I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.