FAQs & Troubleshooting
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MFC-990CW
343 Results
1.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
6.
Print using only the black ink cartridge when the Color cartridges have run out.
7.
What is Brother iPrint&Scan?
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
Can I print from or scan to Android™ Smartphone?
10.
Paper Jam
11.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
12.
Can I use voice mail on the same line as my Brother machine?
13.
When I print, the pages are smudged with ink. What should I do?
14.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
15.
One or more of my colors are not printing (blank). What can I do?
16.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
17.
What driver package format is supported by my Linux distribution?
18.
I cannot send a fax using PC-FAX (Windows 10)
19.
Replace Ink
20.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
21.
Pre-Required Procedures (Linux)
22.
I cannot print using my Brother machine on a wireless network (Mac)
23.
How to identify your Operating System (OS).
24.
Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
25.
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
26.
The printer status is Offline or Paused.
27.
Scan and save a document in PDF format (Scan to File)
28.
Change the printer driver settings (Windows/macOS)
29.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
30.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.