FAQs & Troubleshooting
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286 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Printouts have wrinkles or creases.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What driver package format is supported by my Linux distribution?
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Why doesn't the machine answer when receiving a call?
- 10How do I reset the printer settings to the default settings?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 13"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 19I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 20White lines or bands or ribbing appear across the page.
- 21Printouts are faint.
- 22How can I activate/deactivate the Toner Save Mode?
- 23Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 24I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 25"Paper Jam B" error appears on the LCD. What should I do?
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31What can happen if the wrong paper is used in your machine.
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 34Color around the edge of printing is incorrect.
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the printable area per page?
- 40What is the recommended paper?
- 41When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 42Scan and save a document in PDF format (Scan to File)
- 43Printouts have toner specks.
- 44White streaks or bands appears down the page.
- 45Toner smears when rubbed.
- 46Nothing is printed on the page or some colors are missing.
- 47Delete print jobs from the print queue.
- 48How to identify your Operating System (OS).
- 49Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 50Why do paper jams occur when feeding envelopes?