FAQs & Troubleshooting
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343 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Scan and save a document in PDF format (Scan to File)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Printouts have wrinkles.
- 6Printouts are curled or wavy.
- 7The toner does not fix to paper well. (Poor fixing)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Print on plain paper or bond paper from the Manual feed slot
- 11What is Brother iPrint&Scan?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Adjust color settings by using the custom setting in the printer driver
- 20I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 21Turn the Toner Save Mode on or off.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Jam Inside
- 25Reset the network settings to the factory default (video instructions).
- 26Enable the Brother machine's network interface.
- 27The paper is skewed when it's printed.
- 28How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 29Print on envelopes, labels or thick paper from the Manual feed slot
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Reset the network settings to the factory default (video instructions available)
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Configure and use the Scan to Network feature
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38I keep getting the error message "Authenticate Err (Authentication error)".
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Transfer faxes to the PC when my machine has a mechanical problem
- 44I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 45What can happen if the wrong paper is used in your machine.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Jam Rear
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)