FAQs & Troubleshooting
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- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Printouts are curled or wavy.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10What kind of memory can I use?
- 11Install additional memory.
- 12Delete print jobs from the print queue.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Scan and save a document in PDF format (Scan to File)
- 15Reset the network settings to the factory default (video instructions).
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Turn the Toner Save Mode on or off.
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20Change the printer driver settings (Windows/macOS)
- 21I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 22Reset the network settings to the factory default (video instructions available)
- 23Print on envelopes, labels or thick paper from the Manual feed slot
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Print on plain paper or bond paper from the Manual feed slot
- 26The printer status is Offline or Paused.
- 27Jam Rear
- 28Printouts have wrinkles.
- 29What can happen if the wrong paper is used in your machine.
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32How to identify your Operating System (OS).
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Jam Inside
- 38Clean the corona wire
- 39What is the recommended paper?
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45The paper is skewed when it's printed.
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48Document Jam
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50Printouts (envelope, cardboard) have creases.