FAQs & Troubleshooting
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369 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Duplex (two-sided) scan
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What is Brother iPrint&Scan?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13Jam Duplex
- 14Delete print jobs from the print queue.
- 15The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 16Can I print from or scan to Android™ Smartphone?
- 17Pre-Required Procedures (Linux)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Jam Rear
- 20Hollow print
- 21Black lines down the page
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23The LCD displays an error code when I use Web icon (Brother Web Connect).
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Is my Brother machine compatible with Windows Vista?
- 26What driver package format is supported by my Linux distribution?
- 27Use the Universal Printer Driver for PCL
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Printing/ Scanning with a mobile device
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36White lines, bands or ribbing across the page
- 37Replace Drum
- 38Reset the network settings to the factory default (video instructions).
- 39Reset the network settings to the factory default
- 40Replace Toner
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44No Toner
- 45My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47What is the recommended paper?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.