FAQs & Troubleshooting
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364 Results
- 1The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Black lines down the page
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What is Brother iPrint&Scan?
- 9Jam Inside
- 10Replace Fuser
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Duplex (two-sided) scan
- 14Hollow print
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Configure and use the Scan to Network feature (For Windows)
- 21Can I print from or scan to Android™ Smartphone?
- 22Store numbers on my Brother machine for easy dialing from the control panel. (For users using the machine with the Internet Fax function)
- 23Install the optional lower tray
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 26Jam Tray 1 / Jam Tray 2
- 27Replace Drum
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Document Jam
- 32Jam Rear
- 33What is Distinctive Ring and how do I program it?
- 34Curled or wavy
- 35All black
- 36Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Replace Laser
- 40White lines across the page
- 41Gray background
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Configure and use the Scan to FTP feature
- 48How do I make my faxed documents lighter or darker? (Fax Contrast)
- 49Cover is Open
- 50Wrinkles or creases