FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Wrinkles or creases
- 7I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 12Print a web page from iPrint&Scan when using an Android™ mobile device.
- 13Scan and save a document in PDF format (Scan to File)
- 14All black
- 15Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Transfer faxes to the PC when my machine has a mechanical problem
- 18Black toner marks across the page
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Can I print from or scan to Android™ Smartphone?
- 22How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 23What is the BRAdmin Professional software used for?
- 24The printer status is Offline or Paused.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26White spots or black spots at 3.7 in. (94 mm) intervals
- 27White lines across the page
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30What driver package format is supported by my Linux distribution?
- 31Use the Universal Printer Driver for PCL
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35How to load numbered checks or forms in the paper tray?
- 36Can I use voice mail on the same line as my Brother machine?
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 40White lines down the page
- 41Hollow print
- 42Black lines down the page
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49Can I use non-Brother or third party supplies with the Brother machine?
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?