FAQs & Troubleshooting
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323 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 8How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 9The printer status is Offline or Paused.
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11Hollow print
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14How to load numbered checks or forms in the paper tray?
- 15All black
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Delete print jobs from the print queue.
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26Change the printer driver settings (Windows/macOS)
- 27Scan and save a document in PDF format (Scan to File)
- 28I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 29Store numbers on my Brother machine for easy dialing.
- 30How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 33What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 34Print on labels and envelopes from the MP tray.
- 35Pre-Required Procedures (Linux)
- 36Duplex Copy (1-sided to 2-sided)
- 37Can I use voice mail on the same line as my Brother machine?
- 38Black toner marks across the page
- 39Gray background
- 40I cannot send a fax using PC-FAX (Windows 10)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46Transfer faxes to the PC when my machine has a mechanical problem
- 47What is Distinctive Ring and how do I program it?
- 48Wrinkles or creases
- 49Confirm that a FAX I sent was received correctly
- 50What is the BRAdmin Professional software used for?