FAQs & Troubleshooting
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219 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 7What driver package format is supported by my Linux distribution?
- 8Pre-Required Procedures (Linux)
- 9The printer status is Offline or Paused.
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11Does NC-2200w work with Windows Vista?
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 15Why doesn't the machine answer when receiving a call?
- 16Can I print from or scan to Android™ Smartphone?
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 19Delete print jobs from the print queue.
- 20The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25Print the Network Configuration page
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Cannot print after a Windows 10 update (June 2020)
- 28Cancel a fax that is currently being sent from my Brother machine.
- 29The machine does not print anything.
- 30I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 31I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33Scan using XSane or GIMP (Linux)
- 34I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 35What is the "Station ID" and how do I set it?
- 36Configure the Scan to Email Feature (Linux)
- 37I cannot send a fax using PC-FAX (Windows 10)
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39Configure scan settings without administrator privileges (Linux)
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43What is the Network Shared printing?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Change the printer driver settings (Windows/macOS)
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 48When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 49I'm using Windows XP. I cannot scan with the USB cable.
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".